NDIS Practice Standards

Risks to the organisation, including risks to participants, financial and work health and safety risks, and risks from providing supports, are identified, analysed, prioritised and treated.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Risk register rating likelihood and consequence with treatments and owners; Participant risk assessments linked to the organisational register; Work health and safety hazard register

where it usually falls short Register lists risks but no treatments or owners; Participant-level risks not considered at organisational level

Every NDIS Practice Standards clause we hold

The emergency measures plan for each of: preparing for and responding to the emergency or disaster; changing participant supports; adapting and responding quickly to changes in supports and other interruptions; and communicating changes to workers, participants and their support networks.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Emergency and disaster management plan with sections on preparation, response, support changes and communication; Communication templates and contact trees for workers, participants and support networks; Records showing support changes were communicated during an event

where it usually falls short Plan covers fire evacuation only and not wider disasters; No method to tell support networks about changes

Every NDIS Practice Standards clause we hold

The provider makes reasonable adjustments to the environment where supports are delivered and monitors them, so the setting stays fit for purpose and supports each participant's health, privacy, dignity, quality of life and independence.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Environment or home safety assessments recording adjustments made; Requests for adjustments and the provider's response in participant files; Monitoring checks or site inspection records for group settings; Equipment and modification register for shared venues

where it usually falls short Adjustments agreed at intake never re-checked; No record of why a requested adjustment was refused

Every NDIS Practice Standards clause we hold

Settings where supports are delivered, other than participants' homes, are routinely cleaned, with particular attention to frequently touched surfaces.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Cleaning schedules and completed checklists for centres and vehicles; Cleaning contractor agreements or task lists; Spot-check records of high-touch surface cleaning

where it usually falls short Cleaning logs incomplete; Vehicles used for transport not included in cleaning schedules

Every NDIS Practice Standards clause we hold

When possible, the provider plans each transition to or from its services with the participant, and documents, communicates and effectively manages it.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Transition plans in participant files for entries and exits; Handover documents sent to the receiving provider with consent; Exit summaries or closure letters

where it usually falls short Participants exited with no transition plan; No handover to the incoming provider

Every NDIS Practice Standards clause we hold

Where changes or interruptions cannot be avoided, alternative arrangements for each participant are explained to and agreed with them, and delivered in a way that suits their needs, preferences and goals.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Records of discussions with the participant about changes and the alternatives agreed; Updated service agreements or schedules after changes; Feedback from participants on alternative arrangements

where it usually falls short Participants told of changes by text with no discussion; Alternative supports that ignore the participant's goals

Every NDIS Practice Standards clause we hold

In shared living there is governance oversight of emergency planning, and all affected participants are consulted so emergency arrangements are coordinated, rehearsed and tailored to individual needs and participants can respond safely.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Home emergency and evacuation plans with individual participant arrangements; Evacuation drill records with participant involvement and lessons noted; Governance reports reviewing emergency preparedness across SIL homes

where it usually falls short Personal emergency evacuation needs not recorded; Drills never rehearsed with night staff or all residents

Every NDIS Practice Standards clause we hold

The provider has mechanisms to make sure each enrolled SDA dwelling meets the design type, design category and density restriction requirements of the SDA Conditions Rules.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Dwelling enrolment certificates or NDIA enrolment confirmations for each dwelling; SDA design certificates from an accredited SDA assessor stating design category and building type; Register of enrolled dwellings showing design category, building type and number of residents

where it usually falls short Number of residents exceeds the enrolled density; Design certificate missing for a dwelling enrolled as new build

Every NDIS Practice Standards clause we hold

The skills and knowledge each position requires are identified and documented, together with the responsibilities, scope and limits of the position.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Position descriptions for every role, including scope and limitations; Role-to-skills matrix for support types delivered; Signed acknowledgement of position description by each worker

where it usually falls short Generic position description used for roles delivering high intensity supports; Scope limits not stated, so workers perform tasks outside their competence

Every NDIS Practice Standards clause we hold

Records are kept of each worker's pre-employment checks, qualifications and experience.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Worker screening clearance records for risk assessed roles; Reference check notes and right to work checks; Copies of qualifications and professional registrations with expiry tracking

where it usually falls short Worker started before NDIS worker screening clearance was confirmed; Expired registrations or first aid certificates not tracked

Every NDIS Practice Standards clause we hold

Workers complete an orientation and induction process, including the mandatory NDIS worker orientation program.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Induction checklist signed by worker and supervisor; Certificates of completion of the NDIS worker orientation module; Induction training records for agency or casual staff

where it usually falls short Orientation module certificates missing for some workers; Agency staff deployed without site induction

Every NDIS Practice Standards clause we hold

A system identifies, plans, delivers, records and evaluates training so workers meet each participant's needs; it names mandatory training and includes training on worker obligations under the NDIS Practice Standards and other NDIS rules.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Training needs analysis and annual training plan; Training register showing mandatory courses, completions and expiry; Training evaluation records; Records of training on the NDIS Code of Conduct and Practice Standards obligations

where it usually falls short Training register out of date or missing casual workers; No evaluation of whether training worked

Every NDIS Practice Standards clause we hold

Every worker responsible for administering medication understands its effects and side-effects and what to do if a medication incident occurs.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Medication administration training and competency assessments; Medication information sheets available to workers; Medication incident procedure and incident register entries

where it usually falls short Competency never reassessed; Medication errors not reported as incidents

Every NDIS Practice Standards clause we hold

The provider is managed by suitably qualified or experienced people with clearly defined responsibility, authority and accountability for providing supports.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Position descriptions for key personnel stating responsibility and authority; Qualification, experience and screening records for managers and key personnel; Records of key personnel notified to the NDIS Commission

where it usually falls short Position descriptions do not say who is accountable for support delivery; Key personnel changes not reflected in records or notifications

Every NDIS Practice Standards clause we hold

There is a documented system that delegates responsibility and authority to another suitable person when a usual position holder is absent.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Delegation of authority policy or register; Acting appointment records for periods of leave; Contact and escalation lists naming the delegate

where it usually falls short Delegation only informal in a small provider; No one authorised to make decisions while the owner is on leave

Every NDIS Practice Standards clause we hold

The skills and knowledge the governing body needs to govern well are identified, and members undertake relevant training to close any gaps.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Board skills matrix or capability assessment; Training records for governing body members on NDIS obligations and safeguarding; Induction pack for new board members

where it usually falls short Skills matrix never completed or not updated; Board members unaware of reportable incident obligations

Every NDIS Practice Standards clause we hold

Perceived and actual conflicts of interest are proactively identified, managed and documented, including through organisational policies that are developed and kept up to date.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Conflict of interest policy; Conflict of interest register with declarations and management actions; Board minutes with declarations recorded at each meeting

where it usually falls short Register exists but has no entries despite related-party arrangements; Conflicts declared but no record of how they were managed

Every NDIS Practice Standards clause we hold

The provider keeps an incident management system proportionate to its supports and size that meets the NDIS (Incident Management and Reportable Incidents) Rules 2018.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Incident management policy and procedure covering recording, response, investigation and reporting; Incident register showing classification, actions and reportable status; Reportable incident notifications and 5-day and final reports to the NDIS Commission

where it usually falls short Reportable incidents notified late or not at all; Incident procedure does not cover incidents involving workers as alleged perpetrators

Every NDIS Practice Standards clause we hold

Each participant is given information about the provider's incident management, including how incidents involving them have been handled.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Participant information on incident management in accessible formats; Incident files recording when and how the participant was told of the response and outcome; Open disclosure procedure

where it usually falls short Participant never told the outcome of an incident involving them; Information given only to family members without the participant

Every NDIS Practice Standards clause we hold

Allegations and incidents of violence, abuse, neglect, exploitation or discrimination are acted on; each affected participant is supported and assisted; details and the outcomes of any reviews or investigations are recorded; and action is taken to stop similar incidents happening again. Incident and reportable incident duties under ss 73Y and 73Z of the NDIS Act and the incident management rules also apply.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Incident register entries for allegations with dates, actions and outcomes; Investigation reports and the support provided to the participant; Reportable incident notifications to the NDIS Commission with timestamps; Corrective action plans and evidence they were completed

where it usually falls short Allegations handled informally with no record; No follow-up action to prevent recurrence after an investigation closed

Every NDIS Practice Standards clause we hold

The provider keeps a quality management system proportionate to its size, scale and the complexity of its supports, which defines how legislative and Practice Standards requirements are met and is reviewed and updated to improve support delivery.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Quality manual or framework mapping policies to the NDIS Practice Standards; Document control register with review dates; Records of quality system reviews and changes made

where it usually falls short Policies not reviewed since registration; Quality system not mapped to the modules the provider is registered for

Every NDIS Practice Standards clause we hold

The quality management system drives continuous improvement using outcomes, risk-related data, evidence-informed practice and feedback from participants and workers.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Continuous improvement register with source, action and completion date; Participant and worker feedback summaries and the resulting changes; Quality reports analysing incidents, complaints and outcome data

where it usually falls short Improvement register only records audit findings; Feedback collected but not analysed or acted on

Every NDIS Practice Standards clause we hold

Records clearly identify each participant's medication and dosage and include all the information needed to identify the participant correctly and administer the medication safely.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Medication charts or administration records with photo identification; Prescriber orders or pharmacy-generated medication profiles; Medication administration signing sheets in the file sample

where it usually falls short Charts without participant photo or allergies; Gaps in administration signatures

Every NDIS Practice Standards clause we hold

All medication is stored safely and securely, is easy to identify and tell apart, and is accessed only by appropriately trained workers.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Locked storage and key or access control records; Storage temperature logs where required; Labelled blister packs or containers per participant; Access lists limited to trained workers

where it usually falls short Medications from different participants stored together unlabelled; Untrained staff with access to medication

Every NDIS Practice Standards clause we hold

Where relevant to its supports, the provider's risk management system includes measures to prevent and control infection and outbreaks.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Infection prevention and control policy and outbreak management plan; PPE stock and supply records; Records of outbreak response or exercises

where it usually falls short Outbreak plan written during a past pandemic and never updated; No PPE stock plan for home-based supports

Every NDIS Practice Standards clause we hold

All workers involved in providing supports to participants complete infection prevention and control training, including refresher training.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Infection prevention and control training certificates for all support workers; Refresher schedule and completion records; Hand hygiene or PPE competency observations

where it usually falls short Refresher training lapsed; Office-based staff who also do shifts not trained

Every NDIS Practice Standards clause we hold

The implementing provider develops and maintains policies and procedures that support the implementation of behaviour support plans.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Behaviour support plan implementation procedure with version control; Procedure review records; Staff acknowledgement of the procedure

where it usually falls short Procedure not reviewed after rule changes; Procedure does not cover handover of plans to new staff

Every NDIS Practice Standards clause we hold

The governing body communicates the plans to workers, participants and their support networks.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Distribution records or acknowledgements for workers; Participant-friendly summaries of the plans and records of who received them; Newsletters or meetings where plans were explained to support networks

where it usually falls short Workers unaware the plan exists; Participants given no accessible version of the plan

Every NDIS Practice Standards clause we hold

Each worker is trained in implementing the emergency and disaster management plans.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Training records on the emergency and disaster management plans for every worker; Drill participation records; Induction content covering the plans

where it usually falls short Casual and agency workers not trained in the plans; Training records show only fire safety, not the plans

Every NDIS Practice Standards clause we hold

Documents are handled with processes for appropriate use, access, transfer, storage, security, retrieval, retention, destruction and disposal that suit the scope and complexity of the supports delivered.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Records management and retention schedule; System access controls and user access reviews; Secure destruction certificates or disposal log; Data breach response procedure

where it usually falls short Shared logins to the client system; Paper files kept in unlocked areas of shared homes

Every NDIS Practice Standards clause we hold

Each participant is told about the provider's confidentiality policies in the language, communication mode and terms they are most likely to understand.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Participant handbook or Easy Read privacy statement; Signed or recorded acknowledgement that confidentiality was explained, with the format used; Welcome pack checklist showing the confidentiality explanation step

where it usually falls short Privacy statement given only in standard English to participants with communication needs; No record that confidentiality was explained before services started

Every NDIS Practice Standards clause we hold

A documented risk management system is in place that effectively manages identified risks and is relevant and proportionate to the provider's size and scale and the scope and complexity of its supports.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Risk management policy and framework document; Records of periodic risk register review and sign-off; Risk reports to the governing body

where it usually falls short Generic purchased template not adapted to the provider's supports; No evidence the system has been reviewed

Every NDIS Practice Standards clause we hold

Procedures let workers prepare and provide texture-modified foods and fluids according to each participant's mealtime management plan and check that meals are the correct texture identified in the plan.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Texture modification procedures referencing the plan's texture levels; Texture testing or meal check records; Training records on preparing modified textures and thickened fluids

where it usually falls short No texture check before serving; Thickener used inconsistently with the plan

Every NDIS Practice Standards clause we hold

The provider has appropriate policies and procedures, including a worker training plan, for supporting each participant who receives complex bowel care.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Complex bowel care policy and procedure; Training plan identifying workers supporting bowel care participants; Infection control and dignity requirements in the procedure

where it usually falls short Generic personal care procedure used for complex bowel care; No training plan specific to bowel care

Every NDIS Practice Standards clause we hold

The provider defines and documents the supports it offers and any access or entry criteria, including associated costs, and tells each participant about them in the language, mode of communication and terms that participant is most likely to understand.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Service catalogue or intake information sheet listing supports, eligibility criteria and costs; Easy Read or translated versions of the intake information; Intake records showing how entry criteria and costs were explained to the participant; Website and brochure copies reviewed for consistency with the price list

where it usually falls short Costs or cancellation charges not disclosed before supports start; Information only available in standard English print

Every NDIS Practice Standards clause we hold

The provider develops a service agreement together with each participant that sets expectations, explains the supports to be delivered and states any conditions attached to delivery, including the reasons for those conditions.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Signed service agreements in a sample of participant files; Service agreement template showing supports, conditions and reasons; Meeting notes from the agreement discussion

where it usually falls short Conditions such as cancellation rules imposed without explanation; Agreement lists supports not matching those actually delivered

Every NDIS Practice Standards clause we hold

The implementing provider notifies the Commissioner of every reportable incident involving an unauthorised restrictive practice in accordance with the NDIS (Incident Management and Reportable Incidents) Rules 2018.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Reportable incident notifications with submission dates; Incident register cross-checked against notifications; Five-day reports and final reports where required

where it usually falls short Unauthorised use not recognised as reportable; Notifications outside the required timeframes

Every NDIS Practice Standards clause we hold

Where an unauthorised restrictive practice has been used, the implementing provider's workers and management debrief to identify improvements and inform further action, and record the outcomes.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Debrief records with attendees, findings and actions; Action tracking for debrief outcomes; Changes to practice or rosters resulting from debriefs

where it usually falls short Debriefs held but outcomes not documented; Management absent from debriefs

Every NDIS Practice Standards clause we hold

The governing body puts in place a defined structure to meet its financial, legislative, regulatory and contractual responsibilities and to monitor and respond to quality and safeguarding matters in the delivery of supports.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Organisational chart and governance charter or constitution; Compliance or legislative register reviewed by the governing body; Board or owner meeting minutes reviewing quality, incidents and complaints; Delegations register

where it usually falls short Sole trader or small board with no documented way of tracking legal obligations; Quality and safeguarding data never reported to the governing body

Every NDIS Practice Standards clause we hold

Arrangements proportionate to the provider's supports ensure the participant receives support without interruption for the whole period of their service agreement.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Business continuity plan covering staffing, systems and suppliers; Service agreement terms describing continuity arrangements; Records of service interruptions and how they were covered

where it usually falls short Business continuity plan does not cover loss of key workers; Supports stopped at short notice without a continuity arrangement

Every NDIS Practice Standards clause we hold

The governing body makes sure strategic and business planning takes account of legislative requirements, organisational risks, NDIS operating requirements such as Agency requirements and guidance, the needs of participants and workers, and the wider organisational environment.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Current strategic or business plan with a review date; Minutes showing the plan was considered alongside the risk register and legislative changes; Workforce and participant needs analysis feeding the plan

where it usually falls short Business plan out of date or limited to financial targets; No link between the risk register and planning

Every NDIS Practice Standards clause we hold

Day-to-day operations are managed efficiently and effectively so supports are not disrupted and stay continuous.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Rostering system and roster fill-rate reports; Records of missed or late shifts and the response; Operational meeting minutes

where it usually falls short Frequent unfilled shifts with no analysis; Missed visits not recorded

Every NDIS Practice Standards clause we hold

The provider identifies, documents and responds to the risks of each transition, including temporary transitions to address a risk to the participant, such as a health risk needing hospital admission.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Transition risk assessments; Hospital admission and discharge records with the provider's handover information; Hospital or health passport documents provided on admission

where it usually falls short No information sent with the participant on hospital admission; Discharge risks not reviewed before supports resumed

Every NDIS Practice Standards clause we hold

When a worker is absent or a position is vacant, a suitably qualified or experienced person performs the role.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Relief or casual pool with qualifications checked against participant needs; Roster records showing replacement workers and their competency for the participant; Handover notes for replacement workers

where it usually falls short Replacement workers not trained in a participant's high intensity needs; No handover to relief staff

Every NDIS Practice Standards clause we hold

The governing body monitors how management performs, including how individual issues are responded to, and uses that monitoring to drive continuous improvement in management practice.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Management reports to the governing body with key performance indicators; Minutes recording questions, decisions and follow-up actions on management issues; Performance review records for the chief executive or manager

where it usually falls short Reports noted without any recorded action; Individual serious issues never escalated to the governing body

Every NDIS Practice Standards clause we hold

Each participant is told about using an advocate, including an independent advocate, and where an allegation of violence, abuse, neglect, exploitation or discrimination is made, the provider helps the participant reach one.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Records of advocacy information given to participants at entry; Incident files showing an advocate offered or contacted after an allegation; Procedure step requiring advocacy referral when an allegation is made

where it usually falls short No advocacy offered to the participant after an allegation involving staff; Advocacy referral left to the family

Every NDIS Practice Standards clause we hold

The provider has appropriate policies and procedures, including a worker training plan, for supporting each participant with enteral feeding needs.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Enteral feeding policy and procedure including stoma care and equipment hygiene; Training plan for workers supporting tube-fed participants; Medication via feeding tube procedure

where it usually falls short Procedure does not cover medication through the tube; Training plan not kept current

Every NDIS Practice Standards clause we hold

The provider has appropriate policies and procedures for supporting each participant who needs severe dysphagia management, including training plans for the workers supporting them.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Severe dysphagia management policy and procedure; Training plans naming workers assigned to each participant; Procedure for responding to a dysphagia incident

where it usually falls short Dysphagia covered only within the general mealtime procedure; Training plan not linked to rostering

Every NDIS Practice Standards clause we hold

The provider has appropriate policies and procedures, including a worker training plan, for supporting each participant with a tracheostomy.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Tracheostomy care policy and procedure; Training plan for workers supporting tracheostomy participants; Infection control steps for suctioning in the procedure

where it usually falls short Procedure does not distinguish fenestrated and non-fenestrated tubes; Training plan missing

Every NDIS Practice Standards clause we hold

The provider has appropriate policies and procedures, including a worker training plan, for supporting each participant with a catheter.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Urinary catheter management policy and procedure; Training plan for workers supporting catheter users; Procedure stating which insertions only a health practitioner performs

where it usually falls short Procedure allows workers to insert in-dwelling or suprapubic catheters; Training plan not maintained

Every NDIS Practice Standards clause we hold

The provider has appropriate policies and procedures, including a worker training plan, for supporting each participant who is ventilator dependent.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Ventilator support policy and procedure covering alarms and manual ventilation; Training plan for workers supporting ventilator-dependent participants; Equipment cleaning and maintenance procedure

where it usually falls short Procedure omits manual ventilation in an emergency; Training plan not linked to the specific device

Every NDIS Practice Standards clause we hold

The provider has appropriate policies and procedures, including a worker training plan, for supporting participants who need subcutaneous injections and related medication.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Subcutaneous injection policy and procedure including sharps safety; Training plan for workers administering injections; Medication administration policy cross-referenced to injections

where it usually falls short Procedure does not cover sharps disposal; Training plan not current

Every NDIS Practice Standards clause we hold

The provider has appropriate policies and procedures, including a worker training plan, for supporting each participant who needs complex wound management.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Complex wound and pressure injury prevention policy and procedure; Training plan for workers supporting wound care participants; Equipment procedures such as pressure-relieving mattresses or lymphoedema devices

where it usually falls short Pressure injury prevention not covered; Training plan not linked to participants

Every NDIS Practice Standards clause we hold

The provider has and applies practices and procedures to manage risk, with a focus on making every setting where it works with children safe, including homes, centres and community settings.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Child safe policy and risk management procedure for early childhood settings; Risk assessments for home visits, centre sessions and community outings; Working with children check register for all early childhood workers; Safety checks of equipment and play spaces used with children

where it usually falls short Generic adult risk assessments used for child sessions; No risk assessment before sessions in community or home settings

Every NDIS Practice Standards clause we hold

The provider complies with every relevant state and territory law on reporting a risk of harm to children, so workers know when and how to make a mandatory report and the provider can show reports were made.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Mandatory reporting procedure naming the reporting body in each state or territory of operation; Training records on recognising and reporting risk of harm to children; Register of child protection reports made, with dates and outcomes

where it usually falls short Procedure covers only one jurisdiction although supports are delivered in several; Workers unsure of their personal obligation to report

Every NDIS Practice Standards clause we hold

Every NDIS behaviour support practitioner engaged by the provider has been assessed by the Commissioner as suitable to deliver specialist positive behaviour support, including behaviour support assessments and the development of behaviour support plans.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Register of practitioners with Commission suitability decision and level for each; Practitioner suitability notices or portal records; Rostering or allocation records showing only suitable practitioners assigned to assessments and plans

where it usually falls short Provisional or lapsed practitioners writing plans without the required suitability; No central register linking each plan author to a suitability decision

Every NDIS Practice Standards clause we hold

Each participant is supported to strengthen formal and informal safeguards through supports designed to keep contact with family, friends and community and through stable, consistent relationships with the workers supporting them at home.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Support plans recording family, friends and community connections to be maintained; Rosters showing continuity of core workers for each participant; Records of community participation and contact with support networks

where it usually falls short Heavy reliance on agency staff unfamiliar to the participant; Family contact reduced without the participant's choice

Every NDIS Practice Standards clause we hold

The provider reviews each support plan with the participant at least annually, or earlier as needs or circumstances change, and assesses progress toward outcomes and goals at a frequency proportionate to risk, functionality and the participant's wishes.

Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.

what an auditor asks to see Support plans showing review dates within twelve months; Plan review records signed or acknowledged by the participant; Goal progress reports or outcome tracking notes; Triggers for early review recorded after hospitalisation or change in needs

where it usually falls short Plans more than a year old in the file sample; Progress toward goals not measured or recorded

Every NDIS Practice Standards clause we hold