A new service or support type: register first?

• What kind of service or support? (an aged care service type, aged care home support, NDIS high intensity daily personal activities, NDIS supported independent living (class 0138), NDIS specialist behaviour support, NDIS early childhood supports, NDIS specialist disability accommodation, NDIS support coordination or plan management, NDIS therapeutic supports, another NDIS support)
• Which high intensity support? (complex bowel care, enteral feeding, severe dysphagia management, tracheostomy, urinary catheter, ventilator, subcutaneous injections, complex wound management)
• Is the registration class for it on your certificate?
• Does it need a profession the documentation guide lists?
• Does it involve children?

Each has not sure: a line resting on it stays, as a question.

A date, a label of your own (a site, a role, a service, never a person's name), the date you became aware, and often a status or an owner. Paste it as it is: the type column reads words such as “service”, “new service”, “support”, “new support”, “support type” and “service type”. The answers go in one cell as key=value pairs.

Aged Care Quality Standards

• ACQS Rules s 15-10(7): Individuals get timely, accurate information about the service. (when: an aged care service)
  evidence to keepInformation sheet for the service.
• ACQS Rules s 15-10(10): Individuals understand agreements, fees and invoices. (when: an aged care service)
  evidence to keepFee schedule for the service.
• ACQS Rules s 15-15(14): Workforce needs for the new service are understood and planned. (when: an aged care service)
  evidence to keepWorkforce plan entry for the service.

Aged Care Act 2024

• Aged Care Act s 167 and Rules 167-5 to 167-70: Section 167 lists changes to intended service types among the prescribed changes; whether this one changes what you told the Commissioner is your judgement. (when: an aged care service)
  evidence to keepChange-of-circumstances entry for the service: date aware, date lodged.
• Aged Care Act s 148(c) and (d): Each individual receiving the new service needs a service agreement with the content the Rules set. (when: an aged care service)
  evidence to keepService agreement template for the service with the mandatory content.
• Aged Care Act s 148(e): Each individual needs a care and services plan covering the new service. (when: an aged care service)
  evidence to keepCare and services plan template covering the service.
• Aged Care Act s 155(1) and Rules 155-80: A home support provider publishes on its website the most common price for each service type, by time of day and day, and updates it within 30 days of a change. (when: aged care home support)
  evidence to keepPublished price list including the service, with the date it was updated.

NDIS Practice Standards

• NDIS Practice Standards Module 1, 3.2: Module 1 asks for policies, procedures and a worker training plan for complex bowel care. (when: high intensity: bowel)
  evidence to keepPolicy and training plan for the support.
• NDIS Practice Standards Core 18.1: Supports, entry criteria and costs are defined and published. (when: an NDIS support)
  evidence to keepPublished description of the service with entry criteria and costs.
• NDIS Practice Standards Core 20.1: Service agreements explain the supports and conditions. (when: an NDIS support)
  evidence to keepService agreement template for the service.
• NDIS Practice Standards Module 1, 4.2: Module 1 asks for policies, procedures and a worker training plan for enteral feeding. (when: high intensity: enteral)
  evidence to keepEnteral feeding procedure and the worker training plan for the service.
• NDIS Practice Standards Module 1, 4a.4: Module 1 asks for policies, procedures and worker training plans for severe dysphagia management. (when: high intensity: dysphagia)
  evidence to keepDysphagia procedure and training plans for the service.
• NDIS Practice Standards Module 1, 5.2: Module 1 asks for policies, procedures and a worker training plan for tracheostomy support. (when: high intensity: tracheostomy)
  evidence to keepTracheostomy procedure and the worker training plan for the service.
• NDIS Practice Standards Module 1, 6.2: Module 1 asks for policies, procedures and a worker training plan for urinary catheter support. (when: high intensity: catheter)
  evidence to keepCatheter procedure and the worker training plan for the service.
• NDIS Practice Standards Module 1, 7.2: Module 1 asks for policies, procedures and a worker training plan for ventilator support. (when: high intensity: ventilator)
  evidence to keepVentilator procedure and the worker training plan for the service.
• NDIS Practice Standards Module 1, 8.3: Module 1 asks for policies, procedures and a worker training plan for subcutaneous injections. (when: high intensity: injections)
  evidence to keepInjection procedure and the worker training plan for the service.
• NDIS Practice Standards Module 1, 9.2: Module 1 asks for policies, procedures and a worker training plan for complex wound management. (when: high intensity: wound)
  evidence to keepWound management procedure and the worker training plan for the service.
• NDIS Practice Standards Module 3, 3.2: Early childhood supports manage risk in every setting where children are supported. (when: early childhood supports)
  evidence to keepRisk assessment of each setting for the service, with children in view.
• NDIS Practice Standards Module 3, 3.3: Workers know when and how to make a mandatory report about a child at risk of harm. (when: early childhood supports)
  evidence to keepMandatory reporting procedure and the training record for the service.
• NDIS Practice Standards Module 2, 3.2: Every behaviour support practitioner engaged has been assessed as suitable. (when: specialist behaviour support)
  evidence to keepSuitability letter per practitioner for the service.
• NDIS Practice Standards Module 5A, 4.4: Supported independent living keeps stable, consistent relationships with workers and contact with family and community. (when: supported independent living)
  evidence to keepRostering principle for the service showing consistent workers per house.
• NDIS Practice Standards Core 19.4: Each participant's support plan is reviewed when needs or circumstances change, which a new support does. (when: an NDIS support)
  evidence to keepSupport plan review for each participant starting the service.

NDIS Provider Registration Rules

• Registration Rules s 73B and Rules s 7: A support that requires registration must not be provided or advertised before registration. (when: a support the Rules say needs registration)
  evidence to keepRegistration certificate showing the class for the service, or the variation application.
• Registration Rules Rules ss 20 and 22: The new class is audited against its applicable modules by the prescribed method. (when: an NDIS support)
  evidence to keepAudit scope letter listing the module for the service.
• Registration Rules Rules s 13C: High intensity supports may be provided only if listed on the certificate. (when: high intensity daily personal activities)
  evidence to keepCertificate listing the high intensity support.
• Registration Rules Rules s 7(4) and (5) and s 32: Supported independent living must be registered as class 0138. (when: supported independent living)
  evidence to keepRegistration for class 0138.

NDIS Restrictive Practices Rules

• Restrictive Practices Rules s 17: Specialist behaviour support is delivered by an NDIS behaviour support practitioner the Commissioner considers suitable. (when: specialist behaviour support)
  evidence to keepPractitioner suitability record for each practitioner delivering the service.

NDIS children guidance

• Children guidance Q-1: Workers with children hold the required checks. (when: Does it involve children)
  evidence to keepWorking with Children Check register for the service.

NDIS qualifications guide

• Qualifications guide G-1: The documentation guide asks for copies of evidence, in the form it sets out, for at least one staff member, of the qualification, registration or membership it lists for the class of support. (when: Does it need a profession the documentation guide lists)
  evidence to keepQualification evidence per practitioner for the service.

NDIS Pricing Arrangements

• Pricing Arrangements support items: Each support is claimed against the matching support item. (when: an NDIS support)
  evidence to keepSupport item numbers mapped to the service.
• Pricing Arrangements prices agreed: Prices and conditions are agreed before delivery. (when: an NDIS support)
  evidence to keepPrice agreement template for the service.

Check one changeSee the specimen registerThe one-page sample register