Fall in the SIL house, a participant
NDIS Quality and Safeguards Commission, within 24 hours after the provider became aware: by Thu 1 Oct 16:20
Incident Rules s 20(1), (2) edition F2018L00633, as made lodged 30 Sep 18:05
NDIS Quality and Safeguards Commission, within 5 business days after the provider became aware: by Thu 8 Oct (NSW public holidays applied): the witnesses and the further actions proposed
Incident Rules s 20(4) edition F2018L00633, as made
requirements it touches 14, 3 shown here
NDIS Practice Standards
NDIS Practice Standards Core 14.1 edition Rules Sch 1 to 8, Comp. No. 6Incident management: proportionate system complying with the incident rules
The provider keeps an incident management system proportionate to its supports and size that meets the NDIS (Incident Management and Reportable Incidents) Rules 2018.
Held text: Rules Sch 1 to 8, Comp. No. 6 (F2026C00527), and Quality Indicators Guidelines Comp. No. 3 (F2026C00528), compilations in force from 1 Jul 2026.
what an auditor asks to see Incident management policy and procedure covering recording, response, investigation and reporting; Incident register showing classification, actions and reportable status; Reportable incident notifications and 5-day and final reports to the NDIS Commission
The incident system must meet the Incident Management Rules.
evidence to keep Incident register entry referencing the procedure followed.
NDIS Incident Management Rules
Incident Rules s 20(1), (2) edition F2018L00633, as madeNotify priority reportable incidents within 24 hours
When the provider becomes aware of a death, serious injury, abuse or neglect, unlawful sexual or physical contact or assault, or sexual misconduct including grooming, it must notify the Commissioner within 24 hours with: its name and contact details; a description of the incident; the impact or harm to the person (except for a death); the immediate actions taken to ensure the health, safety and wellbeing of affected persons and whether police or another body was told; the notifier's name and contact details; the time, date and place if known; the names and contact details of those involved; and any other information the Commissioner requires. The notice may be by telephone or in writing on the approved form.
Held text: NDIS (Incident Management and Reportable Incidents) Rules, F2018L00633, as made; no amendments at 1 Oct 2026.
what an auditor asks to see Commission portal immediate notification records with submission timestamps; Incident register showing the awareness time against the notification time; Record of police or other agency reports made
Rules s 20 lists death, serious injury, abuse or neglect, assault or sexual or physical contact of the kinds it names, and sexual misconduct as priority reportable incidents, notified within 24 hours.
evidence to keep Immediate notification: time aware, time notified, reference, notifier.
NDIS Code of Conduct
Code of Conduct s 6(1)(e) edition Comp. No. 1 (F2024C00048)Promptly raise and act on concerns about quality and safety
Every Code-covered person promptly takes steps to raise and act on concerns about matters that may affect the quality and safety of supports and services provided to people with disability. Providers foster an environment where participants, families, advocates and workers feel safe to complain or report, operate effective complaints and incident processes, investigate and take disciplinary action, and cooperate with external investigations; workers report concerns through the provider or directly to the Commission.
Held text: NDIS Code of Conduct Rules, Comp. No. 1 (F2024C00048).
what an auditor asks to see Complaints and feedback register with dates of receipt, action and outcome; Incident register and investigation reports, including disciplinary outcomes; Whistleblower or speak-up policy naming the NDIS Commission as an external avenue; Staff meeting or supervision minutes showing concerns raised and followed up
Concerns about quality and safety are raised and acted on promptly.
evidence to keep Record of who raised the concern and the action taken.
