NDIS Code of Conduct
The NDIS Code of Conduct, which binds providers and workers, registered or not.
- held as
- NDIS Code of Conduct Rules, Comp. No. 1 (F2024C00048)
- clauses cited here
- 4 of the 8 held
- registration
- NDIS; shown only when you tick it
- every clause we hold
- NDIS Code of Conduct, clause by clause
The kinds of change that touch it
- Incident: 2 rows
- New staff role or changed duties: 1 rows
- Restrictive practice: 1 rows
What it asks, clause by clause
4 clausesEvery Code-covered person takes all reasonable steps to prevent, and to respond to, all forms of violence against, and exploitation, neglect and abuse of, people with disability. For providers this includes a stated commitment to eliminating such harm, identifying and responding to incidents and reporting them to the NDIS Commission (registered providers under the reportable incident rules) and to police or other authorities as appropriate, and reducing and eliminating restrictive practices.
Held text: NDIS Code of Conduct Rules, Comp. No. 1 (F2024C00048).
what an auditor asks to see Safeguarding policy covering recognition, response and reporting of abuse, neglect, violence and exploitation; Reportable incident notifications to the NDIS Commission with timestamps, and police report references where relevant; Training records on recognising abuse and neglect for every worker; Restrictive practice register and behaviour support plans where restrictive practices are used
where it usually falls short Financial exploitation by workers (borrowing money, using participant cards) not recognised as abuse; Incidents handled internally without notifying the Commission or police; Unauthorised restrictive practices such as locked doors treated as routine
Every Code-covered person provides supports and services in a safe and competent manner, with care and skill. The provider makes sure workers have the training, competence and qualifications for the supports delivered, services follow relevant professional codes, work health and safety requirements are met, records are accurate and kept securely, and appropriate insurance is held; a worker works within their competence and raises gaps in training.
Held text: NDIS Code of Conduct Rules, Comp. No. 1 (F2024C00048).
what an auditor asks to see Position descriptions stating required qualifications and competencies for each support type; Training matrix and certificates for each worker, including high-risk supports (medication, mealtime, manual handling); Current insurance certificates (public liability, professional indemnity, workers compensation); Shift notes or case notes completed contemporaneously for each support delivered
where it usually falls short Workers rostered to supports they are not trained for (for example PEG feeding or medication); No record of qualification checks for contractors or sole-trader subcontractors; Progress notes written days later or copied between shifts
Every Code-covered person promptly takes steps to raise and act on concerns about matters that may affect the quality and safety of supports and services provided to people with disability. Providers foster an environment where participants, families, advocates and workers feel safe to complain or report, operate effective complaints and incident processes, investigate and take disciplinary action, and cooperate with external investigations; workers report concerns through the provider or directly to the Commission.
Held text: NDIS Code of Conduct Rules, Comp. No. 1 (F2024C00048).
what an auditor asks to see Complaints and feedback register with dates of receipt, action and outcome; Incident register and investigation reports, including disciplinary outcomes; Whistleblower or speak-up policy naming the NDIS Commission as an external avenue; Staff meeting or supervision minutes showing concerns raised and followed up
where it usually falls short Concerns raised verbally by workers never recorded or acted on; Participants not told they can complain to the NDIS Commission; Retaliation or roster cuts after a worker raises a concern
In providing supports or services to people with disability, every provider, key person and worker acts with respect for the person's rights to freedom of expression, self-determination and decision-making, in line with applicable laws and conventions (the UN Convention on the Rights of Persons with Disabilities among them). The Commission's guidance reads this as supporting people to make their own decisions, communicating in a form and language they understand so they can make their will and preferences known, and taking account of their values and beliefs, including culture, faith, gender identity, sexuality and age.
Held text: NDIS Code of Conduct Rules, Comp. No. 1 (F2024C00048).
what an auditor asks to see Code of Conduct policy adopted by the provider and acknowledged by each worker and key person; Participant records showing choices and preferences recorded in the person's own words and acted on; Communication plans or accessible-format materials (Easy Read, interpreter bookings, AAC use) for participants who need them; Training completion records for the NDIS Worker Orientation Module and supported decision-making training
where it usually falls short Decisions made for participants by staff or family without recording the participant's own wishes; Information given only in standard English print to participants who need another format; Unregistered providers and sole traders unaware that the Code binds them
Check one changeSee the specimen registerThe one-page sample register