NDIS Rules section 13: contact details and changes in scale
Section 13 covers contact details and changes in scale: the areas served, the locations, and a significant increase or decrease in participants or workers. Notice goes as soon as practicable after the earlier of becoming aware the change will occur and the change occurring (s 13(2)): there is no fixed number of days, so the checker shows the trigger date and never a due date.
Rules s 13(2)
NDIS Quality and Safeguards Commission- to
- NDIS Quality and Safeguards Commission
- by when
- as soon as practicable after the earlier of becoming aware it will occur and its occurring
- what it is
- a notice
- line key
- ndis13 for the Lodged column of a list
- raised by
- New, moved or closed site or outlet, Change in scale or service area and Something else
The provider gives the Commissioner notice, in the approved form and as soon as practicable after the earlier of becoming aware the change will occur or its occurring, of any change to its contact details and any change in scale for the supports it is registered to provide: the geographic areas served, the locations it operates from, a significant increase or decrease in participants, or a significant increase or decrease in workers.
Held text: NDIS Provider Registration Rules, Comp. No. 6, compilation in force from 1 Jul 2026; NDIS Act Part 3A, Comp. No. 27.
what an auditor asks to see Notification records lodged in the NDIS Commission portal with dates; Internal trigger list linking new sites, service areas and headcount changes to a notification step
where it usually falls short New sites opened without notice; Rapid growth in participants or workers not notified
The Commission's own page: Notify us of changes or events.
How the clock is counted: from the date (and, for 24 hours, the time) the provider became aware, as the clause says. Business days are days that are not a Saturday, a Sunday or a public holiday in the place concerned (the Acts Interpretation Act definition the Rules rely on): the checker applies the public holidays of the state or territory you give, from each government's own list, and says so on the line; local and part-day holidays are not modelled, and a date past the end of the list is marked indicative. A duty with no fixed period (as soon as practicable) shows its trigger date and never a due date. A period that has ended reads "the clause's period ended on" its date, with a place to record when it was lodged.
Check one changeSee the specimen registerThe one-page sample register